GOALFREQ / CUSTOMER CARE
Frequently asked questions.
Everything you need for your next kit: fit, personalization, shipping and support.
How do I choose my size?
Check the size options and measurements on the product page. Fits vary by jersey and version. Compare the chest width and length with a jersey you already own; ask us if you need exact measurements.
Can I add a name and number?
Yes. Enter both fields in PERSONALIZE YOUR KIT on the jersey page. Optional printing adds $5 unless it is already included in your selected variant. Check spelling and numbers before adding to your bag.
How do I add a badge?
Browse our badge references, then choose your jersey and select a badge in its customization section. Optional patches add $5 unless a patch is already included in your selected variant. Badge references show the requested design; contact us to confirm a specific combination.
Can I upload my own design?
Yes. Use the custom image upload on the jersey page. JPG, PNG and WebP files up to 10 MB are supported. Your image is attached to that jersey in the cart. Contact us before ordering if your design needs a separate production quote.
Where do you ship and how much does it cost?
For eligible adult items, shipping is $8.90 to the US and UK or $9.90 to EU destinations below $49, and free when the eligible subtotal reaches $49. Kids' jerseys start at $26.90 with separate free standard shipping to supported destinations. Mixed orders and other countries can have different charges. Your final rate is shown at checkout. See our Shipping & Delivery page for details.
How can I track my parcel?
Use the carrier tracking number from your shipping confirmation on our Track Order page. The order number is not the tracking number. Tracking may appear after the carrier's first scan.
Can I change my order?
Contact us promptly with your order number and the correction. Changes depend on whether processing or printing has started; we cannot guarantee a change after production begins.
What if my item is damaged or incorrect?
Contact us within 30 days of delivery with your order number and clear photos. Under our refund policy, verified faulty or incorrect items qualify for a replacement or refund without an unauthorized international return.
Can I return a personalized jersey?
Personalized items are not refundable for sizing or change-of-mind reasons. Faulty or incorrect personalized items are covered by our refund policy. Read the full policy before ordering.
How do I contact you?
Use the CUSTOMER SUPPORT button for WhatsApp, or send a message through our Contact page.